Effective Date: 06/17/2025

At MercgenAI, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website.

1. What We Collect

We may collect the following types of data:

Personal Info: Name, email, billing address
Account Info: Login details, purchase history
Technical Info: IP address, device type, browser data
Cookies: Site usage and session tracking

2. How We Use Your Data

We use your information to:

Process purchases and deliver digital products
Manage account access and customer service
Send transactional emails and (optional) marketing communications
Improve our services and platform performance

We use cookies and similar technologies to:

Save your preferences
Track website usage
Improve performance and security

You may adjust your browser settings to disable cookies. However, this may limit some functionality of the website.

We do not sell or rent your data. Your information may be shared only with:

Payment processors (e.g., Stripe, PayPal)
Email service providers
Legal authorities when required by law

5. Data Security

We implement technical safeguards to protect your personal information from unauthorized access, loss, or disclosure. All payment data is encrypted via SSL.

6. Data Retention

We retain your personal information as long as your account is active or as necessary to comply with legal obligations and business requirements.

7. Your Rights

You have the right to:

Access the data we hold about you
Request correction or deletion
Withdraw consent for processing
File a complaint with your local data authority

To exercise any of these rights, contact us at [support@mercgen.ai].

8. Refund Policy

MercgenAI provides a 14-day refund window for digital purchases. To request a refund, contact us via email within 14 days of purchase. Refunds are not available for subscriptions after renewal or for products that have been fully accessed or downloaded.

9. Third-Party Links

Our site may contain links to external websites. We are not responsible for their content or privacy practices.

10. Updates

We may revise this Privacy Policy periodically. When changes are made, the updated policy will be posted on this page with a new effective date.

11. Contact Information

MercgenAI
400 Cozine Avenue
Brooklyn, New York, NY 11207
United States
Email: support@mercgen.ai